Democrats, Republicans and Independents all have a negative impression of overseas call centers. Overall, 78% of voters rate overseas call centers negatively, with 6 in 10 (59%) saying they have a very unfavorable impression of them. Voters across the board hold a negative view of overseas call centers, including Democrats (12% favorable/79% unfavorable), Independents, (13%/78%), and Republicans (14%/75%).
Voters strongly and broadly support a variety of proposals in response to the offshoring of call center jobs, including ending tax breaks, grants and loans to companies that offshore jobs, and another proposal that would give consumers the right to be transferred to a customer service agent in the United States. At a time when so many issues divide voters, these proposals all garner between 75 and 90% support, all withstrong bipartisan support. Democrats and Republicans, men and women, retired voters and working voters all solidly support these proposals.